It didn't have to be like this. When I got your gift card for my birthday, I was in a long-distance relationship with Amazon. Amazon knows my hopes, my dreamsand my wishes, but alas, long-distance relationships are hard.
Amazon and I never saw each other, and you live nearby...so, I called, but you didn't have most of the books I had hoped for. I tried your online store, and sure your prices were higher, even with "member pricing", but I had the gift, so I ordered, you emailed, and we were happy together...until your email the next day.
You noticed that 2 of my books, Rashida's book and "I Love Macaroons" were pre-orders and, because I qualified for free shipping, you weren't going to send my order for almost A MONTH ! You knew that I was hoping to see your package before thanksgiving. I emailed and asked you to reconsider, cancel the per-orders for now and send the others, you refused.
I felt just awful that we were arguing through email.It was all so impersonal. You didn't even sign your emails with your name. I emailed a few more times and you took forever to answer. Finally, I had to speak to you in person, so I called, you listened to my story and promised to fix things.
The next day I checked my "order status" and found that you had canceled the 2 pre-order books, for now...and...
raised the prices on all of the books and charged me almost 9 dollars shipping.
Barnes, I know we quarreled, but this was just so mean-spirited. I called again and emailed your boss. I hated to get others involved, but you just wouldn't answer my calls and emails.
Finally, you straightened the mess out and credited me for the shipping
and sent me $5. Barnes, after all we've been through...$5.
I wanted to say that things were over for us, but I still had money on the gift card, so I ordered another cookbook and a sewing book to use for my class...and..you refused my Educator Discount Card because of the much-less discounted "member discount" you are currently giving everybody.
Barnes.com, this long-distance relationship is over. I am going back to Amazon.
I am sorry that you had to find out this way.